Designed for chambers members and staff who want to enhance their ability to deal with complaints made against chambers or colleagues and enhance their set’s ability to deal with complaints effectively.

The number of filed complaints at the Bar has consistently risen over the last number of years and the resulting knock on the profession’s reputation has made a case for urgent action.

The structure of chambers and the nature of self-employment at the Bar leaves it vulnerable to reputational damage, as historically, it hasn’t been able to efficiently manage a crisis before it is too late.

This training is designed to help you understand the root causes of complaints at the Bar, how you can deal with different complaints effectively and how you can improve your set’s ability to manage complaints through uniform processes.